Explore top pharma jobs and pharmaceutical careers in India with EVERSANA. Apply for Training and Quality Manager roles in Pune focused on Medical Information and Pharmacovigilance, ideal for pharmacy professionals seeking quality and training leadership.
About the Company
EVERSANA is a global leader in next-generation commercialization services for the life sciences industry, certified as a Great Place to Work across the globe. With more than 7,000 employees supporting over 650 clients—from biotech start-ups to established pharmaceutical companies—EVERSANA delivers innovative products, services, and solutions that help bring therapies to market and support patients.
The company emphasizes diversity, inclusion, regulatory excellence, continuous innovation, and a strong patient-minded culture while driving growth through high-quality, client-focused operations worldwide.
Job Details
- Company Name: EVERSANA
- Experience: 1–2 years
- Qualification: B. Pharm, M. Pharm, PharmD or Advanced healthcare degree
- Location: Pune, Maharashtra, India
- Work Type: Full-time
Job Description
EVERSANA is hiring a Training and Quality Manager to lead training strategy and quality assurance within its Global Medical Information Contact Center (MICC) and Medical Affairs team. This full-time role in Pune supports client-specific training on Medical Information systems, Drug Safety, and Quality Management while monitoring service quality for designated pharmaceutical clients.
Training and Quality Manager
- Department: Clinical & Medical / Pharmacovigilance
- Market: India (Global client support)
- Role: Training and Quality Manager
- Experience: 1–2 years
- Education/Qualification: B. Pharm, M. Pharm, PharmD or Advanced healthcare degree
Skills/Qualifications
- B. Pharm, M. Pharm, PharmD or advanced healthcare degree
- Minimum 1 year of Medical Information Call Center experience
- 1–2 years in Contact Center, Medical Information, quality assurance, or pharmaceutical industry
- Experience in training and quality assurance
- Excellent customer service, verbal, and written communication skills
- Strong knowledge of medical terminology
- Computer proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with Medical Information Management Systems or Safety Databases
- Familiarity with telephony and video conference platforms
- Positive attitude, strong integrity, and innovative mindset
Key Responsibilities
- Develop training plans, schedules, and programs for team members
- Create and maintain training modules, job aids, and resources
- Train users on Medical Information systems and compliance programs
- Train on call center metrics, phone systems, and Help Desk tools
- Identify training needs and implement client-specific programs
- Monitor and evaluate training effectiveness and report outcomes
- Review and score calls, inquiries, adverse events, and complaints
- Provide feedback on customer service, product information, and reporting
- Identify and report non-conformances against quality standards
- Ensure adherence to SOPs, KPIs, and Service Level Agreements
- Deliver performance reports and continuous improvement feedback
- Support development and implementation of quality programs
Benefits/Perks
- Career growth in a Great Place to Work certified organization
- Learning and development opportunities across global clients
- Inclusive culture focused on diversity, equity, and patient impact
- Collaborative environment with strong cultural beliefs
- Exposure to Medical Information, Pharmacovigilance, and Quality systems
- Opportunity to enhance skills while supporting life-saving therapies
How to Apply
Verified Post
Verification: To confirm the legitimacy of this posting, you can view the original announcement on the EVERSANA career page.
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Interested candidates should apply through the official EVERSANA careers portal by searching for the Training and Quality Manager position in Pune. Submit your updated resume highlighting relevant Medical Information and quality experience. For more pharmaceutical careers in India and similar Pharmacovigilance openings, visit Pharma Recruiter.
Join EVERSANA today and help create a healthier world through high-quality Medical Information services. Apply now!
Why You Should Join
EVERSANA offers a patient-minded, inclusive culture recognized as a Great Place to Work, where employees drive meaningful impact for clients and patients. Team members enjoy long-term career stability in a growing global organization committed to innovation and excellence. With opportunities for continuous learning, talent development, and collaboration across diverse teams, this role provides professional growth while upholding high standards in Medical Information and quality compliance.
FAQs
Who is eligible for the Training and Quality Manager role?
Candidates with a B. Pharm, M. Pharm, PharmD or advanced healthcare degree and 1–2 years of experience in Medical Information Call Center, quality assurance, or related pharmaceutical roles are eligible.
What is the primary focus of this position?
The role combines training strategy development with quality monitoring of Medical Information services, adverse event handling, and customer interactions for pharmaceutical clients.
How do I apply for this job?
Apply online via the official EVERSANA careers website. Ensure your application highlights Medical Information and training/quality experience.
What growth opportunities does EVERSANA provide?
Employees benefit from talent development programs, exposure to global clients, and a culture that invests in continuous learning and career progression.
