HCLTech’s Walk-In Drive in Hyderabad for Email & Phone Support Roles – November 9th!”

HCLTech is conducting a Walk-In Drive for Experienced Candidates in Email and Phone Support on November 9, 2024! This is a fantastic opportunity for customer service professionals to join a leading IT services company in Hyderabad.

Walk-In Interview Details:

• Date: November 9, 2024
• Time: 11:00 AM – 4:00 PM
• Venue: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
• Contact Person: Ashish Durgapal

Open Positions:

• Role: Analyst / Senior Analyst – Email, Phone & Chat Support
• Openings: 10
• Work Location: Hyderabad

Key Requirements:

• Experience: 1-5 years in customer support roles.
• Skills: Excellent written and verbal English communication.
• Technical Knowledge: Basic understanding of HTML, Javascript, CSS, and web page behavior.
• Customer Service Skills: Ability to handle queries with empathy, ownership, and professionalism.
• Additional Requirements: Strong analytical skills, and flexibility to work in night shifts.

Job Responsibilities:

• Resolve ad-serving issues via email and phone, ensuring accurate resolutions.
• Meet individual goals like CSAT and TRT, and escalate issues promptly when required.
• Collaborate with clients on campaign performance, reporting, and forecasting.
• Support campaign troubleshooting in real time.

Ideal Candidate Profile:

• Educational Qualification: Any graduate.
• Desirable Skills: Experience with digital marketing, ad-serving platforms, and campaign management.
• Added Advantage: Familiarity with tools like DFA, Sizmek, AdTech, Adobe, and Omniture.

Documents to Bring:

1. Updated Resume
2. Government-issued Photo ID (original and photocopy)
3. Passport-size Photograph

Kickstart or elevate your career in customer service with HCLTech. Don’t miss this opportunity on November 9th in Hyderabad!S