Infosys BPM Walk-In Drive for Customer Service – International Voice Process in Bengaluru!25 Openings

Looking for an opportunity to work with a global leader in customer service? Infosys BPM is conducting a Walk-In Drive in Bengaluru for talented individuals with experience in Customer Support – International Voice Process. If you have a passion for customer service and a knack for resolving inquiries effectively, this is the role for you!

Walk-In Interview Details:

• Date: November 13, 2024
• Time: 10:00 AM – 1:30 PM
• Venue: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078
• Landmark: Near Sindhoora Convention Centre
• Openings: 25 Positions Available

Job Role & Responsibilities:

As a Customer Support Executive in the International Voice Process, you will:

• Manage inbound customer inquiries through chat, phone, and email in a 24/7 environment.
• Resolve issues using a pre-defined knowledge base and provide excellent customer experiences.
• Work within American business hours on rotational shifts.
• Aim for first-day resolution and handle inquiries with superior customer service skills.
• Proactively explain product features, advantages, and provide technical specifications as required.
• Document interactions and contribute to knowledge management by updating policies and procedures.

Required Skills and Competencies:

• Communication Skills: Strong verbal and written skills in English, with excellent listening abilities.
• Problem Solving: Ability to analyze and troubleshoot customer issues.
• Flexibility: Must adapt to changing environments and be available for rotational shifts.
• Teamwork: Effectively collaborate within a team and work cross-functionally.
• Technical Skills: Basic troubleshooting and ability to communicate technical instructions.

Job Summary:

• Role: Customer Support – International Voice Process
• Experience: 1-4 Years
• Location: Bengaluru (Work from Office)
• Shift: 24×7, rotational with weekly off
• Salary: ₹2.5 – 3.75 LPA, plus incentives up to ₹5,000 per month and shift allowances (₹1,500 – ₹2,300)
• Additional Benefits: Health Insurance and Cab facility

Mandatory Registration Process:

1. Create Candidate ID: Visit Infosys Career Portal.
2. New User: Register by filling out your name, email, and password.
3. Existing User: Sign in and complete your profile.
4. Apply for Job ID: Search, view, and apply for the relevant job.
5. Submit Application: Complete all fields and submit.

Documents to Bring:

• Updated Resume (printout)
• Two Photo ID Proofs (PAN Card, Driving License, Voter ID, Passport)
• Ear/Headphones for the in-person interview

Launch your career in customer service with Infosys BPM and be part of a team that prioritizes innovation and customer satisfaction. Don’t miss out on this opportunity—join us on November 13th!S